![]() ![]() When the Found New Hardware Wizard launches cancel it otherwise the operating system could install generic drivers for the device. The operating system should recognize the USB Device and launch the Found New Hardware Wizard, if not try a different USB connector on the PC. Make sure it's properly supported and the connected wires aren't pulling the device out, not making a proper connection. Place the USB Capture Device directly in a USB 2.0 connector on the PC, preferably a rear port not some kind of extension USB Hub. Reboot the PC, close all unnecessary running programs, disconnect from the internet and turn off / stop antivirus and firewall software. Disable User Account Control (UAC) in Windows Vista, clean all cache, cookies, private data, clear history, delete the temp file contents (start run %temp%), run disc cleanup, empty the recycle bin, run disc defragmenter on the operating system C / installation drive. Things I do before installation, in this order. After 'Preparing your computer for installing Roxio products' here. ![]()
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